Deposits are non-refundable. If you cancel your booking, we will impose cancellation charges as follows:

• More than 21 days prior to transfer/tour day – loss of deposit
• 20 to 7 days prior to transfer/tour day 70% of the total cost
• 6 or fewer days prior to transfer/tour day 100% of the total cost

All cancellations must be in writing and made only by the person who submitted the booking to the Company. Costs incurred by bank transfer to you for any refunds are your liability.

Once the tour/transfer has started, no refund for any unused portion or part of the service to be provided will be given without a valid cause. If you want to make any changes to the tour, or depart the tour earlier than estimated end time, such alteration or departure will be entirely at your own expense and liability. It will be to the tour operator’s discretion if monies are to be returned.

Cancellation by the Company

We reserve the right to cancel the contract between us for any reason prior to your payment of the full price of the trip. In this case, we will refund in full any amount that you have already paid us. After you have paid in full, we have the legal right to cancel the contract if circumstances beyond our control make it unavoidable such as civil or political unrest, terrorism, natural disaster, or other force majeure circumstance. Alternate services may be offered to the same amount or a full refund returned and incurred expenses your liability. No compensation will be paid in any case.

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A non-refundable deposit of 30% of the total service cost, must be made and confirmed by the Company before any binding contract exists. The remaining cost of the service must be paid 20 days before the start of the transfer/tour. If you do not pay your balance by the agreed time, the Company reserves the right to cancel your booking. Any booking made 20 or less days before the date of the service, FULL payment is mandatory.

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What is our ideology regarding the processing of our customers’ personal data?

On 25 May 2018, the (EU) Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing of the Regulation Directive 95/46 / EC (General Data Protection Regulation) was implemented.

The purpose of this document is to provide all information to you, regarding the processing of data of personal character, in a concise, transparent, comprehensible, easily accessible form, with simple and clear wording.

Our company, SMARTSTART LTD, understands that, within the framework of the operation of the website https://cursortours.com/, it processes personal data of natural persons / individual businesses. The lawful processing of your personal data is of paramount importance to us. We want you to feel happy and secure when visiting our above e-shop and consider applying your data protection as a quality-oriented customer-oriented service.

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What is our Company, that is, your Data Controller?

Responsible for editing is the company named “SMARTSTART LTD” with the distinctive title “SMARTSTART”. Its headquarters are located in Εparchiaki odos Μykonou Αno Μeras, Mykonos island – GREECE. The company owns the VAT number GR…………. Contact telephone number is +306970042543 and e-mail address is info@cursortours.com. The legal representative is KOSTAS LEVASOPOULOS.

The site (https://cursortours.com/) uses the Secure Sockets Layer (SSL) protocol that uses encryption methods of the data exchanged between two devices by establishing a secure connection between them over the Internet, resulting in protection of your personal data as well as other data of special categories (sensitive data) (e.g. orders or investigations of the controller). You can recognize that you are in a protected connection by seeing the characters https: // and the lock symbol that appears in your browser’s address bar[1].

What are the personal data (or data of personal character) we process per treatment purpose? What is the legal basis for their processing?

• Visit to the site: When you visit the site for information only, we only collect the data that your browser transmits to our server, the so-called server log files, namely:
  • Date and time of entry to the site
  • The volume of data sent in bytes
  • The browser you used when entering the site
  • The operating system you used when you entered the site
  • Your Internet Protocol address (IP) when you entered the site

Data processing is processed in accordance with Article 6 par.1 (f) of the GDPR, based on our legitimate interest in improving the stability and functionality of our site. The data will not be transferred or will be used in any other way. However, we reserve the right to check the server log files if specific signs of unauthorized use are found.

• Cookies

Cookies are small text files that are sent to your device when you visit a web page. Cookies are then sent to the source website at each subsequent visit or to another website that recognizes this cookie. Cookies function as a memory on a webpage, allowing the website to remember your device during your next visits. Cookies can also remember your preferences, improve your user experience, and customize the advertisements you see depending on what you are interested in. You can configure your browser so that you do not receive cookies either as a whole or as the case may be. In this case, you cannot have further access to these services.

You can visit the website http://google.com/ads/preferences to set your preferences for Google cookies.

For more information on cookies, including how you can see the cookies set on your device and how to manage and delete them, visit the website https://www.Aboutcookies.org/

Sorts of cookies

Temporary and Permanent Cookies

We may use temporary cookies, which exists until you close your browser. We may use permanent cookies, which are kept for a longer timeframe.

Third party Cookies

Our site may allow the installation of third party cookies which appear on our site. These third-party cookies are not under our control. For further information referring to their use, you can visit the relevant third party website for further information. Details of possible third-party cookies are listed in the table below.

Cookies used on our site

You can set up your browser in such a way that you are informed about the setting of cookies and you can either decide to accept them in individually or in whole, or block the acceptance of cookies in some cases. Each browser differs depending on the way it manages cookies settings. This is described in every browser’s help menu, which explains how to change the cookie settings. Follow the links below depending on the browser you are using:

Internet explorer: https://support.microsoft.com/el-gr/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox: https://www.mozilla.org/en-US/privacy/websites/#cookies

Chrome: https://support.google.com/accounts/answer/61416

Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and -websites-data-sfri11471/mac

Please keep in mind that in case you disable / delete cookies, you will not have further access to the services that serve the deleted cookies.

• Web analysis Services

Google analytics:  This site is powered by Google Analytics, a Google LLC web analytics service, 1600 Ampitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses the so-called cookies, which are text files stored on your computer, in order to help our website analyze how users use it. The information generated by cookies about the use of this site (including the IP address) is generally transmitted to a Google server in the U.S. and stored there.

For our part, Google will use this information in order to evaluate the use of the website, compile reports on the activity of the website, and provide us with other services related to the use of the website and the Internet. The IP address transmitted by your browser in the Google Analytics context is not merged with other Google data.

You can refuse the use of cookies by choosing the appropriate settings in your browser, as outlined above. However, we should point out that in this case, you may not be able to use the full functionality of this website. You may permanently refuse to Google to collect cookie-generated data about the use of the website (including the IP address) and process them. You can download and install the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en=GB

More information referring to the operation way of the above service can be found here: https://support.google.com/analytics/answer/6004245?hl=en

• Contact Form: In the context of communication between us (e.g. via the contact form or e-mail form), personal data is collected. The data collected in this case is exactly what you fill in the specific form, i.e. name, address, contact phone number, email address. This data is stored and used exclusively to respond to your request or for the  contact and technical management by us. The legal basis for processing this data is our legitimate interest in order for us to respond to your request, which applies to Article 6 par. 1 of the GDPR. If the communication aims to conclude a contract between us, then the additional legal basis is based on Article 6 par. 1 (b) of the GDPR. Your data will be deleted after the final processing of our communication. This will happen if it can be deduced from the circumstances that the communication has been completed, provided that there are no legal claims for the storage of such data.
• Data processing when opening a client account: Pursuant to Article 6 par. 1 (b) of the GDPR, your personal data will continue to be collected and submitted to process if you provide it to us for the implementation of a contract or the opening of a client account. The data which is collected can be seen from the corresponding entry forms. It is possible to delete the client account at any time. This can be done by sending a message to the above mentioned address of the controller. Once the contract has been fully processed, your data will be blocked and deleted unless you have explicitly given your consent to further use of your data or you have legally accepted the further commitment and use of such data from our website.
• Data processing for handling payments and orders: In order to process your order, we cooperate with service providers who support us in whole or in part in the execution of the contracts that have been concluded. Certain personal data is transferred to service providers according to the following information: The personal data collected by us will be passed on to the transport company entrusted with the delivery to the extent necessary for the delivery of the goods. We will transfer your payment data to the authorized credit institution as part of the payment processing if this is necessary to handle the payments. The legal basis for data transmission is based on Article 6 par.1 (b) of the GDPR. Personal data regarding your credit or debit cards are not stored in our database in any way. You enter them on the inter-bank co-operation environment’s server and are used only for the need of a given transaction. Your personal data is safely stored on the server hosting our website.
• Personal data processing in order to send a newsletter: Since you have given us your explicit consent and according to the personal data you have given us, we create your user profiles according to your personal interests and we will send you newsletters that will provide information about products, promotions etc. The legal basis for this treatment is Article 6 par. 1 (a) of the GDPR. At any time you can stop receiving updates from us either by using the relevant delete link at the end of the newsletter or by sending an email to info@cursortours.com

How long do we keep your personal information?

We will retain your personal information for as long as you continue to interact with us (you maintain an Account, are registered to receive commercial communication from us, make a purchase from our online store, contact our customer service points, take part in a competition etc.) and is necessary for the fulfillment of the purposes we have collected and process it, as detailed above, or for the length of time that responsibility could arise from the processing, in accordance with the applicable law, or if these objectives cease to exist, is not required to keep them under a law e.g. for tax purposes. We also maintain them until you ask for their deletion, or what we maintain and process as part of your consent, until you take it back, or until you oppose their processing by us on which we base our legitimate interest.

To determine the retention time of your personal data, we take into account the nature of your data, its quantity, the purpose of its process, its security, etc. You have the right to ask us to delete your data. To exercise your right, please visit the relevant section in this Policy.

TRANSMISSION OF YOUR PERSONAL DATA TO THIRD COUNTRIES

The Company generally maintains your personal data within the European Economic Area. In case data is to be transmitted to third countries outside the European Economic Area for which no European Commission decision is available or International Organizations, all the appropriate safeguards, as provided for in the applicable data protection legislation on the transfers of personal data to third countries, and the relevant information will be posted on the company’s website at https://cursortours.com/

What are your rights with respect to your personal data?

The above rights apply across the whole EU, regardless of where the data is processed and where the Company’s headquarters are located. You may exercise the above rights upon request by sending an e-mail to the mail address of the company info@cursortours.com. We are obliged to respond to you within one month of receipt of your request. It is possible to extend this deadline by another two months, if necessary, taking into consideration the complexity of the request and the number of requests. Surely you will receive through mail information referring to the extension of the deadline and the reason of this extension. In case it is not technically feasible to exercise your rights via email correspondence, you may send an in-paper request to the headquarters of our company, namely Εparchiaki odos Μykonou Αno Μeras, Mykonos island. The response to your request will be made at the postal address you provide.

Transactions’ Security

The https://cursortours.com/website recognizes the importance of the security of your Personal Data and your electronic transactions and takes all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information that relates to your personal data and your transactions is secure and confidential. The security of the e-shop https://cursortours.com/  is achieved by the following methods:

Customer Recognition

The codes that are used optionally, for your identification are two: the E-mail (Entrance code) and the Personal Secret Safety Code (Security Password), which each time you enter them grant you access with absolute security to your personal information. You are given the ability to change your Personal Secret Safety Code (Security Password) as often as you wish. You have access to your information through the above codes and you are solely responsible for maintaining privacy and hiding it from third parties. Also, the administrator of the system has access to the Entrance code, but not to the Personal Secret Safety Code (Security Password) that you have entered. In case of loss or leakage of the password, you must immediately notify us, otherwise www.smartstart.gr is not responsible for the use of the password by an unauthorized person. We strongly recommend, for security reasons, that you change your password at regular intervals and avoid using the same and easily detectable codes (e.g. birthday).

Firewall

The https://cursortours.com/ is hosted on a webserver that has “firewall” mechanisms.

Trading Confidentiality

Confidentiality is self-evident. The same basic principles governing classic transactions also apply in the case of e-commerce. All information submitted by the user member of the website https://cursortours.com/ is confidential and all necessary measures have been taken, so that they can be used only insofar as this is deemed necessary in the context of the services provided. The measures taken are as follows:

– Only authorized employees have access to your transaction information and only when necessary, e.g. in order for them to handle your requests.

– If third parties are used to support the systems, https://cursortours.com/ takes care to ensure privacy.

Credit card security

All the actions you make within https://cursortours.com/ concerning the registration and sending of your personal information (including your credit card information) are made in the perfectly secure environment of the partner bank or the electronic payment platform Paypal). In this case, the card data is not stored anywhere but used during its check and debit. So the transactions you make with https://cursortours.com/via credit cards are absolutely safe.

What are the Company’s obligations when processing your personal data?

The current reference area for processing your personal data may be renewed and enriched in order to monitor legislative developments as well as the experience we will gain from the implementation of the GDPR. For this reason, since you are interested in this subject, you are invited to check this area frequently. Any changes to this Policy will be posted here immediately.

Contact

If you have any questions regarding this Policy, please contact us at info@cursortours.com.

[1]  This paragraph is deleted if the ssl protocol does not apply

[2]  The information to be provided to data subjects under Articles 13 and 14 may be provided in conjunction with standard icons in order to provide a clear overview of the intended treatment in a clear, comprehensible and easily legible manner. If the icons are available electronically, they are mechanically readable.

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We collect both personal information and non-identifiable information that you submit voluntarily to us upon your visit to the webpage https://cursortours.com/. We collect information you submit in the process of creating your order. For example, the booking process requires us to give us your name-surname and a valid email address. If you send us an e-mail or fill out the “Contact Us” form via the webpage, we will collect your email address and the full content of your email, including the attachments if necessary, and other information you provide. When you participate in competitions, lotteries or other activities that we make available to you, we will collect the information identified with this activity, which may include your personal information so that we can contact you referring to this activity. If you choose to subscribe in order for you to receive information about products or services that you may be interested in, we will collect your email address and all relevant information.

We may receive information, including Personal Data, for you from other sources with which you are registered, companies with which we have a partnership (“Partners”) or other third parties. We can associate this information with other personal information we have collected for you. Please remember that third-party suppliers of such information are handling it in accordance with their own privacy policies.

If you provide us with feedback, we may use and disclose such comments for any purpose, provided that we do not associate such comments with your personal information. We will collect any information contained in these comments and we will treat the Personal Information to this in accordance with this Privacy Policy.

The CURSORTOURS platform provides a means for people who are seeking to travel to certain destinations (“riders”) to be accompanied by people who drive to or through these destinations (“Drivers”). For the purposes of this Agreement, these services are collectively defined as “Services”. This Agreement describes the terms and conditions governing your use of and participation in the CURSORTOURS platform.

This Agreement applies to the use of the CURSORTOURS Platform or the New User Services and during the dates of publication of any subsequent amendments to this Agreement for all current Users. You may terminate your participation in the Services at any time for any reason upon receipt by us of your written or electronic termination notice. Either we or you, can terminate your participation in the CURSORTOURS Platform by removing your Information at any time, for any reason or unnecessarily, without explanation, effective when you send a written or email notification. With this termination, we will remove all of your information from our servers, although we may maintain an archived copy of the files we have for you as required by law or for legitimate business purposes. We retain sole discretion to exclude the use of the Services in the future for any reason or not. Even after the end of your participation in the CURSORTOURS platform, this agreement will remain in force.

By using the Service, the Driver represents, warrants and agrees that:

• The driver is at least 18 years of age.

• This driver has a valid driving license and is authorized to operate a car vehicle and has all the appropriate permits, approvals, and authorization to transfer to third parties in all jurisdictions in which this driver uses the Services.

• This driver owns or has the legal right to operate the vehicle used by the Driver when accepting the Passengers and this vehicle is in good working condition and meets the safety standards of the industry and all of the applicable legal and government department requirements for a car.

• This Driver has a valid liability policy (coverage compatible with all applicable legal requirements) for the operation of this driver’s vehicle to cover any foreseeable losses associated with providing drivers to drivers. • This Driver will be solely responsible for any liability arising out of or as a result of the operation of the vehicle used by the Driver for the Carriage of Passengers, including, but not limited to, personal injuries, death and material damage.

• In case of a motor vehicle accident, this Driver will be solely responsible for compliance with any applicable legal or specialized requirements for motor vehicles and for all necessary contacts with the driver’s insurance institution.

• This driver will only accept passengers using the vehicle mentioned in the agreement.

• This driver will not discriminate or incite anyone on grounds of race, ethnic origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation.

Prices

Published prices are based on costs at the time of publication and we reserve the right to change published prices on our site at any time before any booking is made. The price will not change once you have paid the required deposit – the COMPANY will honor the standing agreement between you at that time.

Alteration of Itineraries and Compensation

Should the Company find it necessary to change the transfer/tour itinerary before your arrival you will be informed in due time. The Company reserves the right to alter the itinerary after arrival, without paying compensation, if it is in your interest to do so. Furthermore, the Company will not pay compensation if it is forced to cancel or in any way change the tour due to force majeure or external circumstances beyond the Company’s control.

Luggage

• When booking your transfer, you are given the opportunity to declare the exact baggage you will carry with you during your transportation. It is your responsibility to set the correct type of car for your transportation, based on the registered luggage and the number of passengers. Note that among other parameters, the price given and the type of car assigned to your transportation service are subject to marked baggage. If you arrive with more luggage than you have placed in your reservation and do not fit the trunk of the car, our driver will be happy to help you get an extra taxi from the taxi stand. Our company, CURSORTOURS, is not responsible for all costs incurred in case an additional vehicle is required to carry unjustified excess baggage, nor is the transport service subject to a refund due to excessive baggage.

• For transport services, a piece of luggage is a suitcase of a standard size or hand baggage with a combined maximum size of 158 cm (length + width + height). Baggage carrying is also a piece of luggage and must be stated at the time of booking. If your suitcase is oversized, exceeds the above mentioned dimensions, then you must declare 2 pieces of luggage instead. Smaller items fitting to the passenger’s foot, such as a camera case or a small shoulder bag, do not need to be reported. Any other special equipment such as ski or musical instrument with oversized dimensions must be declared as a piece of luggage and indicated in the traveler’s notes (special request) during the booking process.

• The transfer of your luggage and other items is at your own risk and under no circumstances can we be held responsible for any loss or damage. This risk of loss or damage must be the subject of private insurance that you have undertaken before departure. Your acceptance of this Agreement and its Terms and Conditions is a tacit agreement that you do not, under any circumstances, include in your luggage or transfer items that violate the law of the country in which the transportation will take place (firearms, etc.) nor those that may be harmful to any third party, nor any elements of excessive size, weight, vulnerability or alteration. Unless you are traveling with a dog guide / helper dog, animals are not allowed.

• ATTENTION: Travel luggage of any size is prohibited in the car salon. Route reservation policy.

Booking policy

• The confirmation email you receive after the completion of the welcome transfer includes all the information you have stated during the booking. Once the contract becomes legally binding, you will be asked to notify the Customer Service Center of any errors at least 48 hours prior to the corresponding transfer service.

• Prices include tolls, fuel, and all legal taxes. Food, beverages and museum tickets / archaeological sites are not included.

• E-mail deposit receipt is required.

• For transfer services, cancellation / change is free of charge if we receive a notice from you at least 6 (six) hours before the actual time of pickup. To cancel or change your transfer, you must contact us by phone +30 6970042543 or by email at info@cursortours.com. Changes take effect immediately upon confirmation by a customer support representative. If you do not notify us within the 6-hour period or do not appear at the pick-up location without prior notice, the prepaid amount for carrying out the transfer is deemed to be the amount of the contractual penalty that compensates CURSORTOURS company for the damage caused by the late cancellation.

• A request by you for changes in receipt, reject, time and baggage allowances may result in additional charges based on the locale of each destination city. The Customer Support Team will contact you as soon as possible to inform you and accept any additional payments that may result from this change. In case of non-response or non-payment, CURSORTOURS cannot proceed with your transportation and reserves the right to cancel the transfer service.

Tours booking policy

• The prices are quoted in Euro (€) and refer to excursions from 1 up to 4 people. Necessary requirement is for the customer to inform the company about the full names of each additional person who will be involved.

• E-mail deposit receipt is required.

• Prices include tolls, fuel, and all legal taxes. Food, beverages and museum tickets / archaeological sites are not included.

• For transfer services, cancellation / change is free if we receive a notice from you at least 1 (one) day before the actual pickup time. To cancel or change your transfer, you must contact us by phone +30 6970042543 or by email at info@cursortours.com. Changes take effect immediately upon confirmation by a customer support representative. If you do not notify us within the 1-day period or do not appear at the pick-up location without prior notice, the prepaid amount for carrying out the transfer is deemed to be the amount of the contractual penalty that compensates CURSORTOURS company for the damage caused by the late cancellation.

• A request by you for changes in receipt, reject, time and baggage allowances may result in additional charges based on the locale of each destination city. The Customer Support Team will contact you as soon as possible to inform you and accept any additional payments that may result from this change. In case of non-response or non-payment, CURSORTOURS cannot proceed with your transportation and reserves the right to cancel the transfer service.

Security

• We are committed to protecting the security of your Personal Information. We use a variety of industry-based security technologies and procedures to protect your personal information against unauthorized access, use or disclosure. Although we have taken important steps to protect your Personal Information, no company, including us, can completely eliminate the privacy risks of Personal Information.

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